Customer can file a complaint in case the shops charge you extra for carry bags.
The Indian consumer forum (Consumer Court) formed for dealing with the consumer disputes and grievances, expressed its view that the customer reserves the right to file complaints in case the shops charge you extra for the carry bags.
Bata was fined Rs 9000 for asking customer to pay Rs 3 for carry bag. The complainant told a Chandigarh consumer forum that by charging him for the bag, Bata was also endorsing its brand on the bag which was not justified.
Bata India Limited has been told to pay Rs 9,000 to a consumer for deficiency in services. Acting on a complaint filed by the customer, a Chandigarh consumer forum has slammed Bata for asking the customer to pay Rs 3 for a paper bag.
In his complaint, Chandigarh resident Dinesh Prasad Raturi, told the consumer forum that he had purchased a pair of shoes on February 5 from a Bata store located in Sector 22D. The store charged him Rs 402 which also included charges for the paper bag. Raturi told the forum that by charging him for the bag, Bata was also endorsing its brand on the bag which was not justified.
The complainant sought a refund of Rs 3 and compensation for deficiency in services. Countering this, Bata India refuted the allegations of deficiency in services. The forum said compelling a customer to pay for a paper bag was a clear deficiency in service as it was the store’s duty to provide a free bag to the customer who had purchased their product.
The consumer forum has also directed Bata India to provide free paper bags to its customers. It also observed that if the companies were really worried about the environment, they should provide free environment-friendly bags to their customers.
The forum in its decision has directed Bata India Limited to refund the cost of the bag (Rs 3) and litigation charges, i.e. Rs 1000.
Besides asking Bata to pay Rs 3000 as compensation to the customer for the mental agony caused by deficiency in services, the forum has also directed the leading shoe brand to deposit Rs 5,000 in the legal aid account of the State Consumer Disputes Redressal Commission.
The Chandigarh consumer forum’s decision is an eye opener for stores that compel customers to pay up to Rs five for carry bags.
Source: indiatoday.in
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Comments (38)
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Mujh se delhi me carry bag ka charge liya gaya iski complain m lucknow m kar sakta hu
I was bought food for 400/- rs he was charged 5/- rs carry bag charge . But government rule shops are all give carry bag for free of cost they are cannot follw this rules so I need and hope hereafter they cant carry bag charges he won’t to give free clothe bag
You should case to them.
I pay 7 rs for small size paper bag in unlimited fashion shop in Central mall nashik Maharashtra..
File a case against central mall
I have been charged RS 7 the cost for the carry bag at reliance one in Hyderabad NSL complex at kphb.
My shopping amount is 6761
Pl do take up the issue
i have buy thinf from vishal mega mart patna {pandey mall fraser road patna bihar 800001 dated they have charged 14 rs for carry bag.
my name is prem prakash singh my mobile no- 7889209600
Today I purchase some goods form Vishal mega Mart ganeshguri,they charged extra cost for carry bag and they also branding their name on carry bag,If they branding their name on carry bag then how can they charged extra cost for carry bag.
I was charged Rs. 12 for Rs. 10 paper bag at Hyderabad Central.
This bag has a big Central Logo.
I was charged Rs. 7/- for medium paper bag with Store Logo at Home by Nilkamal located in Marathahalli, Bangalore.
I purchased the garments product form westside Trent limited Vapi
INV no. GSLW100002034881 carry bag 10/- charger
I requested to him I will not pay the carry bag charger but he said that is company policy u will pay the carry bag charger 10/-
I purchased the garments product form westside Trent limited Vapi
INV no. GSLW100002034881 carry bag 10/- charger
I requested to him I will not pay the carry bag charger but he said that is company policy u will pay the carry bag charger 10/-
I have been charged Rs. 4 today at sector 62 safal store ext to tot mall. Where I can file fir or complaint for these guys. Do let me know if anyone has any idea about this.
I have been charged 10 rs for carry bag in vishal shopping mall in mahabubnagar at telangana chowrasta .no one is asking about this..i felt very bad about this.I came to know by googled about this issue..i need information to file complaint about this.
I have charged 10 rs for carry bag in vishal shopping mall in mahabubnagar .it is so strange no one is asking about it.so i want file a complaint about this,i want to know how to file a complaint
You can call to register your grievance 1800-11-4000 or 14404
Timing: All Days Except National Holidays (09:30 AM To 05:30 PM)
OR
SMS on this Number 8130009809. We will get back to you.
OR
Register online Here
OR
Register your grievance through NCH APP from playstore and register your self
I bought vegetables and groceries from Spencers lucknow.They charged me money for 2 bags,on arguing they said that bags without Company logos can be charged for.Pls.advice
I purchased trouser from Pantaloon Store in Janakpuri, New Delhi. They charged me Rs. 5 for paper bag. Please advice.
I made a purchase with big bazaar and after purchase I asked for bag the cashier asked me for extra 20 rupees when I denied and told him about the policy which government has banned he said big bazaar ko 10000 SE koi farq nai pdta chote mote amount SE yeh to normal h.. But still we managed to take bag after that exit security guard stopped us and one more person as well when I told them about the policy he said Hume koi farq nai pdta jise complain krni h kr dena and manager se baat krlijiye uske Bad poly bag se exit milega very disgusting behaviour
I was asked to pay rs 10 for paper bag by westside store ….even when my bill was more than 5k
I was charged for carry bag in dimming pizza outlet in model town 2nd branch round about Rs 11
Aaj mujhe carry bag ke paise mange vishal mega mart vip road Zirakpur
I was charged for carry bag in Health & glow I in Chennai Express Aveanue Mall ,I asked them why u charge for that the store Manager said we need to charge bcoz we are paying for bags . Which is not fare . Please advice me where to file a complaint against this.
Miss rosy
Go in consumer court file a complaint against your brand complain
I have buy cloths from zudio store at virar thane
They charge rs 8 for paper carry bag
Customer has right a free paper carry bag
Zodio charge rs 8 for paper carry bag
Last week dated 11/10/2019 I have purchased some items from big bazzar but at the billing counter they charged 7rs for small size carry bags,and this is not the first time, they always charge for carry bags. What to do where to complain ??
Vishal mega Mart is charging 14 rupees for carrybag. Why they are not following the Court’s decision.
In vishal mega mart, V square mall Alwar bypass road, Bhiwadi Rajasthan 301019 I have been charged ₹14.00 for carry bag on 24th Oct 2019
Puran strore charge Rs 12 for cary bags
Yesterday I bought BODY LOTION FROM VISHAL MEGAMART hazaribagh .He charged me 15rs for the bag..13/11/12
I purchased the skin cream product for 400 rs from Vishal MEGAMART ,Hazaribagh
I requested to him I will not pay the carry bag charger but he said that is company policy u will pay the carry bag charger 10/
Hi
Today, i visit vishal mega mart in ludhiana
I have 2 issues
1st is that the price on the price tag is Rs. 249 and vishal charged me Rs. 259 (Rs. 10 extra). I have a bil and price tag with me
2nd is they charged me Rs. 14 for carry bag
Please suggest
Indian Terrain charged RS.5 for a carry bag. What action can we take against this?
Vishal mart charged rs 14 for carry bag on 12.12.2019…..they should not charge if their name is on carry bag.But they are not accepting
Where to file the case against charging of Carry bag from consumer? Consumer court or police station!
Today I buy some clothes and serving tray from vishal mega mart and i paid charges extra 18 rs for carry bag.
How could I complain against them in consumer court
Please file complain for mega shop he charge rs 5 for carry bag
I have done shopping in VR Mall in zudio they have charging me 20 Rs and in Westside also they have charged me .